• What do I have to bring to my course myself?

    It depends on the course what the participants have to bring. Please refer to the list in your course confirmation.

    If you need detailed information before receiving the course confirmation, the course administration will be happy to help you (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch).


  • Where can I check-in when I arrive?

    Basically: The meeting point and time are noted on your course confirmation; the course commander will be waiting for you right there. If you can not find the agreed meeting point, go to the Info-Point in Balsthal next to the main entrance of building A. There you can contact the course administration via an external intercom during office hours (Monday to Friday from 7 am to 12 pm and from 1 pm to 5 pm); We are happy to help.


  • If you are late. Who can I report this to?

    If you do not arrive on time before the course starts, we kindly ask you to report it immediately by phone. You can reach the course administration From Monday to Friday from 7 am tel. +41 62 386 11 11. The course commander will then be informed immediately by the course administration.


  • I will arrive after 5 pm, how do I get to my room key?

    If you arrive the evening before, this must be booked in advance. To do this, please contact your dispatching office or our course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch). If the pre-arrival is agreed on after 5 pm, we will inform you in advance about the room key.


  • Until when can I book an arrival on the eve of a course?

    The accommodation quota is limited. Therefore, the notification should be made as soon as possible. The registration deadline is noted in the course confirmation. If you have any questions, please contact the course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch).


  • When can I move into my room?

    Rooms on the Balsthal campus are available from noon and should be occupied by 5 pm. A late arrival is possible after consultation with the course administration.

    If you are staying in a hotel, the usual times of the hotel apply.


  • By when must the room be vacated on the day of departure?

    Check-out on the Balsthal campus is at the latest 7.30 am so that the rooms are available in time for the next guests. The room keys must be inserted into the key slot in the entrance area of Building A by no later than 7.45 am or handed over to the course commander.

    If you are staying at the hotel in Balsthal or Lungern, the hotel's check-out times apply.


  • Where can I leave my luggage after arrival or before departure?

    On the Balsthal campus, you can store your luggage in the lounge in Building A. Ask your course commander or event organiser; they will be happy to help you.

    In Lungern there is no storage option. Please leave your luggage in the vehicles or ask the hotel.


  • I forgot something when I left. Whom can I contact?

    Please contact the course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch) and let us know what and when you have forgotten or lost something. We are happy to check and check the lost items, which are collected centrally.


  • Where can I store valuables during my training?

    In Balsthal as in Lungern, lockers are available in the changing rooms. Please include your valuables there.


  • When is the canteen open?

    The opening hours of the canteen depend on the current service and are indicated in the course documents (schedule). The following times are therefore only considered as orientation: 6.30 am - 3.00 pm


  • I have a food intolerance - what do I have to consider?

    Please inform the course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch) as soon as possible, but not later than 3 working days before your arrival, which foods you cannot tolerate. We can then consider this in our catering in both Balsthal and Lungern.


  • Is there free Wi-Fi access?

    In Balsthal, free Wi-Fi is available to our visitors in buildings A and F. The access data can be found in the information in your room as well as in the training rooms or you can ask for it at the course administration (tel. +41 62 398 11 11).

    In Lungern there is WLAN in the common area. The access data is displayed there.


  • I am a vegetarian - what do I have to consider?

    Please inform the course commander immediately at the beginning of the course if you would like to eat vegetarian. We can then consider this in our catering in both Balsthal and Lungern.