FAQ about your course participation
Do you have a question about your course participation? Then you will find answers to frequently asked questions here. If the right information is not included, we will be happy to help you. Please contact our course administration during office hours Monday to Friday from 7 am to 12 pm and from 1 pm to 5 pm (tel. +41 62 386 11 11) or send an e-mail to contact(at)ifa-swiss.ch.
- What do I have to bring to my course myself?
It depends on the course what the participants have to bring. Please refer to the list in your course confirmation.
If you need detailed information before receiving the course confirmation, the course administration will be happy to help you (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch).
- Where can I check-in when I arrive?
Basically: The meeting point and time are noted on your course confirmation; the course commander will be waiting for you right there. If you can not find the agreed meeting point, go to the Info-Point in Balsthal next to the main entrance of building A. There you can contact the course administration via an external intercom during office hours (Monday to Friday from 7 am to 12 pm and from 1 pm to 5 pm); We are happy to help.
- If you are late. Who can I report this to?
- I will arrive after 5 pm, how do I get to my room key?
If you arrive the evening before, this must be booked in advance. To do this, please contact your dispatching office or our course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch). If the pre-arrival is agreed on after 5 pm, we will inform you in advance about the room key.
- Until when can I book an arrival on the eve of a course?
The accommodation quota is limited. Therefore, the notification should be made as soon as possible. The registration deadline is noted in the course confirmation. If you have any questions, please contact the course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch).
- When can I move into my room?
- By when must the room be vacated on the day of departure?
Check-out on the Balsthal campus is at the latest 7.30 am so that the rooms are available in time for the next guests. The room keys must be inserted into the key slot in the entrance area of Building A by no later than 7.45 am or handed over to the course commander.
If you are staying at the hotel in Balsthal or Lungern, the hotel's check-out times apply.
- Where can I leave my luggage after arrival or before departure?
- I forgot something when I left. Whom can I contact?
Please contact the course administration (tel. +41 62 386 11 11 or e-mail contact(at)ifa-swiss.ch) and let us know what and when you have forgotten or lost something. We are happy to check and check the lost items, which are collected centrally.
- Where can I store valuables during my training?
- When is the canteen open?
- I have a food intolerance - what do I have to consider?
- Is there free Wi-Fi access?
In Balsthal, free Wi-Fi is available to our visitors in buildings A and F. The access data can be found in the information in your room as well as in the training rooms or you can ask for it at the course administration (tel. +41 62 398 11 11).
In Lungern there is WLAN in the common area. The access data is displayed there.
- I am a vegetarian - what do I have to consider?